Due to the hygienic nature of wigs and the customization involved, all wig purchases are final sale.

Please review the product description, cap size, length, color, customization details, processing time, and product photos carefully before placing your order.

If you receive an incorrect item or believe your order arrived damaged, please contact Glass Box Hair as soon as possible with your order number and clear photos so we can review the issue.

Final sale does not limit any rights you may have under applicable law.

Customers are responsible for providing a complete and accurate shipping address at checkout.

Once an order has shipped, please use the tracking information provided to monitor delivery.

If tracking shows a delivery issue, contact Glass Box Hair so we can review the carrier information with you. Delivery concerns will be reviewed using available tracking, shipment, and carrier records.

Glass Box Hair may use tracking history and delivery confirmation when responding to payment or delivery disputes.

If you have a concern with your order, please contact Glass Box Hair first so we have an opportunity to review and resolve the issue.

If a payment dispute or chargeback is opened, Glass Box Hair reserves the right to provide relevant order records to the payment processor or financial institution, including order details, product information, customer communications, tracking records, and delivery confirmation.

Submitting a payment dispute does not automatically determine the outcome. Disputes are reviewed by the applicable payment provider or financial institution.

To protect both our customers and our business, orders may be reviewed for potential fraud before fulfillment.

Glass Box Hair reserves the right to hold, verify, cancel, or refund orders that appear suspicious, incomplete, high-risk, or inconsistent with the information provided at checkout.

Additional verification may be requested before an order is fulfilled.

Please review your order carefully before submitting it.

Because many orders enter processing quickly, changes or cancellations are not guaranteed once an order has been placed.

If you notice an error, contact Glass Box Hair as soon as possible. We will do our best to assist before processing begins.

Processing time is the amount of time required to prepare your order before shipment and is separate from carrier delivery time.

Processing times may vary by product, customization, and order volume. The estimated processing time for each item will be listed on the product page whenever applicable.

Once your order ships, tracking information will be sent to the email address provided at checkout.

Please double-check your shipping address before completing your purchase.

Glass Box Hair is not responsible for delays or delivery issues caused by an incorrect or incomplete address provided at checkout.

If you notice an address error before your order ships, contact us immediately. Address changes are not guaranteed once processing or fulfillment has begun.

Many Glass Box Hair wigs are individually colored and customized by hand.

Because of this, slight differences in highlight placement, tone, dimension, or styling may occur from one unit to another.

These natural variations are part of the custom coloring process and are not considered defects.

If you receive an incorrect item or believe your order arrived damaged, please contact Glass Box Hair promptly after delivery.

Include:

• Your order number
• Clear photos of the item
• Clear photos of the packaging
• A description of the issue

Please do not alter, wash, cut, color, wear, or style the item before contacting us, as doing so may affect our ability to review the issue.

All digital products are final sale once delivered or accessed.

Because digital items cannot be returned, exchanged, or physically recovered after delivery, refunds are not available for downloaded or accessed digital products except where required by applicable law.

Please review the product description carefully before purchasing.